We are located in Roodepoort, in the West Rand and deal with most classes of short term insurance claims throughout the Gauteng region.
INTRODUCTION OF SERVICES
Complete Loss Adjusters has operated as an independent Loss Adjusting company since 15 January 1998. In order to curtail cost and to provide a value added service to our clients in the Insurance Industry, we have kept our overheads to a minimum and have remained relatively small in order to provide a personalised, cost effective and speedy service.
We operate from a separate office at our residential address in Roodepoort since October 2000.
We have the required Professional Indemnity Insurance cover and also have Public Liability Insurance cover in place.
Although we are relatively small, we are technically advanced in that we used digital cameras, notebook computers, portable printers, scanners, e-mail and conference calling facilities such as Skype and Zoom in order to render a professional, speedy and cost effective service in sync with our modern and constantly changing society whilst retaining traditional norms and ethical standards.
Our main aim is to provide a value added and adaptive service to our clients in a speedily, cost-effective and professional manner in order to ensure that the bona fide and legitimate claimant remains a satisfied client.
Exclusive product: Digital and Desktop Assessments
We have proven our capability in dealing with remote claims including structural losses, theft and burglary claims by doing our Desktop Assessment in the past and we have a proven track record in this regard.
We can attend to almost any claim by doing a Digital Assessment where all aspects of the loss including verification of the damage, confirmation of compliance with policy conditions, endorsements and/or warranties, confirmation of the loss and the quantification thereof can be done remotely. We have several digital tools that we have been using with great success such as Zoom Meetings, WhatsApp Calling and Messaging and a proven online verification system to deal with virtually any claim. The current charge for a Digital and/or Desktop Assessment is R2 050 all inclusive. Our standard hourly fee rate is R450.00 on domestic claims and R650.00 on commercial and complex claims per billable hour and our travel cost is R5.50 per kilometer closer than 100km and R5 per kilometer if further than 100km. We limit our fee charge excluding expenses for domestic claims to a maximum of R2 500.00. We can further negotiate discounted rates on larger claims volumes.
We currently serve, amongst other, the following Insurance Companies:
Member of Complete Loss Adjusters CC / Practicing Loss Adjuster / Forensic Auditor
B.Proc (UNISA). Currently busy with the Higher Certificate in Insurance at the IISA for which two subjects are required. Associate Member of the Institute of Loss Adjusters of South Africa (ILASA).
Former Captain in the South African Police Services.
Five years experience in the investigation of fraud and economic related offences whilst stationed at the Commercial Branch at Johannesburg Central Police Station and three years experience prior to that at the Johannesburg Central Local Fingerprint Office where crime scenes were investigated for fingerprints, forensic and photographic evidence.
Practised as a Loss Adjuster in South Africa for the past 17 years. Gained considerable and valuable experience from experienced members of the Institute of Loss Adjusters of Southern Africa whilst employed at Equity Loss Adjusters of Southern Africa CC. and Wright Adjusting Company (Pty) Ltd, currently trading as McLarens Toplis International Loss Adjusters.
Areas of experience and exposure:
Domestic, commercial business classes, fire & allied, buildings, vehicle theft and hijack, goods in transit, liability and fidelity guarantee classes of insurance.
Associate Member of the Institute of Loss Adjusters of Southern Africa (AILA) and of the Insurance Institute of South Africa (IISA).
CLAIMS HANDLING AND EXPERIENCE
SANDRA OLGA ST. CLAIR-WHICKER
In-house and extensive training by at first assisting in claims administration as a Personal Assistant and later became more actively involved in claims handling and adjusting.
Started her career as a Clerical Assistant at the Johannesburg Central Local Fingerprint Office where she classed fingerprints for search and confirmation of criminal records on the Police Computerised System. She later started as a Medical Receptionist at a large Medical practice prior to starting as a Personal Assistant at Complete Loss Adjusters CC. She built up valuable experience from being actively involved with the administration and claims settling on domestic claims until she later dealt with entire domestic claims, which she has done for the past ten years.
Areas of experience and exposure:
Domestic, specialising in burglary, robbery, all risk, building and vehicle theft and hijack claims.